تعلن فنادق ومنتجعات انتركونتيننتال ــ عن حملة توظيف موسعة في الأردن .. راتب جيد ومزايا عده
تعلن فنادق ومنتجعات انتركونتيننتال ــ عن حملة توظيف موسعة في الأردن .. راتب جيد ومزايا عده
تعلن فنادق ومنتجعات IHG ــ عن حملة توظيف موسعة في الأردن .. راتب جيد ومزايا عده
وظيفة 1 : Waiter/ Waitress
عن هذه الوظيفة
Job Overview
The primary responsibility of this role is to align the hotel’s policies and procedures to deliver “Great Hotels Guests Love” and create the right environment in which our colleagues can experience our “winning ways and IHG commitment.
The typical task of a waiter is serving food and beverage to the guests according to the established standards of Intercontinental Hotel by paying attention to every intricate detail of the service and show elegance, style and composure.
Qualifications And Requirements
High School Graduate or equal level of qualification.
Speaks good English language and Arabic is advantage.
Computer knowledge (MS Office and internet).
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
وظيفة 2 : Waiter / Waitress
عن هذه الوظيفة
Key Responsibilities
To develop a knowledge of the Menu and Wine List.
To collect Store Requisitions ensuring that they are checked and stored
correctly, whilst adhering to the Hotel Requisition System and said par stock.
To check that all mise-en-place is carried out prior to service according to the set standards.
To greet, help seat guests in his/her section.
To set tables prior to service and during service according to the required standards.
To serve Food and Beverage to guests to the required standards.
To assist Captain to take Food and Beverage orders in a discreet and
Professional manner and take every opportunity to maximize sales.
To carry out and assist Captain when necessary in making special dishes, flambé, portioning and carving to the required standards.
To be aware of the Weights and measures Laws and Licensing Laws and to strictly adhere to the provisions set.
To carry out the duties of a Bus Boy when required.
To be able to operate the Micros Machine according to the set standards and to make guest bills and receive payment.
Full compliance with the Service standard Manual.
Quality of ones own work and for the quality of work of subordinates.
The departments operations are effectively supervised during shift.
Guests should be satisfied with the level of service, with out any complaint
Full compliance with the hotels Property Maintenance Program.
Staff are motivated and well trained to perform their jobs effectively;
Carries our assigned health and safety procedures and trains subordinates in these requirements.
The daily logbook is effectively maintained and managed
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards
including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
General
Comply with the Company’s Corporate Code of Conduct
Familiarize yourself with the company values and model desired behaviors
Perform tasks as directed by the Manager in pursuit of the achievement of business goals
To consistently provide and maintain the highest standard of guest care and service.
To maintain a high standard of personal hygiene and grooming at all times.
To ensure that your designated uniform is worn well pressed and in a good state of repair and to ensure
that you wear a name badge at all times.
To familiarize yourself with your departmental Service Performance & Product Standards and to be able to demonstrate their application consistently.
To have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
To handle any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Supervisor.
To adhere at all times to all company, hotel and statutory rules, regulations and policies.
To act on your responsibilities for Health and Safety at work.
To demonstrate a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
To be security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Supervisor.
To maintain your departmental area in a safe, hygienic and presentable state at all times and to report any damage to furniture, fittings and equipment to your Supervisor.
To cooperate and communicate with your colleagues, Supervisors and Management to ensure effective departmental team work and high morale.
To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor/Manager.
To follow all procedures set up for the protection of the environment within the hotel and grounds.
To carry out any other reasonable tasks requested by your Supervisor or Management.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
وظيفة 3 : Executive Housekeeper – Crowne Plaza Amman
عن هذه الوظيفة
We Are Hiring – Executive Housekeeper | Crowne Plaza Amman
At Crowne Plaza Amman, we believe that true hospitality lies in the details. We are seeking an experienced and passionate Executive Housekeeper to lead our housekeeping team and ensure the highest standards of cleanliness, comfort, and service excellence for our guests .The ideal candidate must have solid experience in laundry operations,
What You’ll Do:
✨ Lead and inspire a team to deliver exceptional housekeeping services
✨ Maintain the highest cleanliness and hygiene standards in guest rooms and public areas
✨ Implement efficient housekeeping procedures and cost-control measures
✨ Foster a positive and productive work environment, ensuring team development and engagement
✨ Collaborate with other departments to enhance the overall guest experience
What We’re Looking For:
✔ A proven leader with experience in luxury or upscale hospitality
✔ Strong organizational and problem-solving skills
✔ A detail-oriented approach with a passion for guest satisfaction
✔ Ability to manage budgets and optimize resources efficiently
✔ Excellent communication and leadership skills
Be part of a brand that values excellence, innovation, and heartfelt service. Join Crowne Plaza Amman and help us create unforgettable experiences for our guests!
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
وظيفة 4 : Cluster Reservation Agent – Crowne Plaza Amman
عن هذه الوظيفة
Job Title: Cluster Reservation Agent
Location: Crowne Plaza Amman
Company: IHG Hotels & Resorts Jordan – NTD Hotels
We are looking for a dedicated Cluster Reservation Agent to join our team at IHG Hotels & Resorts. In this role, you will be responsible for reservations across multiple properties within the cluster, ensuring accuracy, efficiency, and excellent service for all bookings.
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
Promote the Hotel’s (and IHG generally) products and services.
Maintain a high level of product and service knowledge about all IHG Hotels in your region/portfolio/cluster.
Develop and maintain a regular pattern of sales calls for all hotels.
Prepare and execute action plans which increase reservation sales and associated business.
Record and process reservations made by phone/fax/email for all hotels in the assigned cluster.
Accept wait list reservations.
Process amendments to reservations such as extensions, early departures, etc…
Manage “no show” reservations by investigation and recording of same for all hotels in the assigned cluster.
Record special billing arrangements for groups and conventions all hotels in the assigned cluster.
Liaise with Front Office or Finance Heads for all reservations in all hotels included in the assigned cluster that requiring credit approval(s).
Maintain knowledge of special rates/ offers/ promotions for all hotels in the assigned cluster.
Monitor reservation levels and inform Managers of current and future occupancy rates for all hotels in the assigned cluster.
Prepare reports as requested (i.e. to travel agents, business houses etc).
Prepare reservation sales reports for all hotels in the assigned cluster.
Self Management
Comply with Hotel and Cluster Rules and Regulations and provisions contained in the Employment Handbook.
Comply with Company/Hotel’s Grooming Standards (Uniform If Applies).
Comply with Time and Attendance Policies.
Actively participate in training and development programs and maximise opportunities for self-development.
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards
including:
Being attentive to Guests.
Accurately and promptly fulfilling Guests requests.
Anticipate Guests needs.
Maintain a high level of knowledge which affects the Guest experience.
Demonstrating a ‘service’ attitude.
Taking appropriate action to resolve guest complaints.
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Review and update existing standards to ensure competitiveness
Health, Safety and Security
Demonstrate understanding and awareness of all company policies and procedures relating to Health,
Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
General
Comply with the Company’s Corporate Code of Conduct.
Familiarize yourself with the company values and model desired behaviours.
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
وظيفة 5 : Sales Manager-Government Sector
عن هذه الوظيفة
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
وظيفة 6 : Cluster Sales Executive – Crowne Plaza Amman
عن هذه الوظيفة
We are looking for a motivated and energetic Sales Executive to join our Sales team. This role is ideal for someone looking to grow their career in hospitality sales, focusing on small accounts and supporting the sales team in driving business.
Key Responsibilities
Conduct sales calls and regular visits to small and medium-sized accounts.
Build and maintain relationships with existing and potential clients.
Assist the Sales team in handling inquiries and follow-ups.
Prepare sales reports and maintain an updated client database.
Support in organizing site visits, client meetings, and small events.
Coordinate with different departments to ensure smooth execution of client bookings.
Stay updated on market trends and competitor activities.
Qualifications & Experience
Bachelor’s degree in Business, Hospitality, or a related field.
1+ years of experience in a sales or customer service role, preferably in hospitality.
Excellent communication and interpersonal skills.
Proactive, well-organized, and results-driven.
Fluency in English; additional languages are a plus.
We look forward to welcoming you to the IHG family!
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
وظيفة 7 : Cluster Senior Sales Manager -Corporate
عن هذه الوظيفة
We are looking for Senior Sales Manager -Corporates For our cluster role for 5 hotels covering the below hotels: Crowne Plaza Amman, Holiday Inn Resort Dead Sea, Crowne Plaza Jordan – Dead Sea Resort & Spa, InterContinental Aqaba (Resort Aqaba), Crowne Plaza Petra
Job Scope
Ensure the highest standard of Customer Care and Service at all times.
Promote the desired work culture around our Winning Ways; Do the right thing, show we care, aim higher, Celebrate difference and Work better together.
Self-Management
Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
Comply with Company Grooming Standards
Comply with Time and Attendance Policies
Actively participate in training and development programs and maximize opportunities for self-development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards
including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Health, Safety and Security
Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
Financial Management
Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
On an ongoing basis, control and Analyse departmental costs to ensure performance against budget, implementing corrective measures where necessary to produce positive business results
Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
People Management
Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:
Participate in staff recruitment
Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
Provide input for performance review discussions in line with company guidelines
Ensure new staff complete their Orientation program on a timely basis
Assist with the preparation of efficient departmental work schedules
Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
In the absence of your Manager, conduct effective staff briefings to communicate guest requirements and shift priorities
Operational Knowledge
Gain understanding of the departmental goals and financial targets and support your Line Manager to achieve these targets
Recycle where-ever possible and enforce cost saving measures where appropriate
General
Comply with the Company’s Corporate Code of Conduct
Familiarize yourself with the company values and model desired behaviors
Perform tasks as directed by the Manager in pursuit of the achievement of business goals
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.
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