فرصة عمل مميزة وشاغرة لدى ديـــنــارك
فرصة عمل مميزة وشاغرة لدى ديـــنــارك
فرصة عمل مميزة وشاغرة لدى ديـــنــارك
– Job Title: Customer Complaints Officer
– Direct Supervisor: CEO / General Manager
Main Job Objective:
– Managing customer complaints.
– Internal and External Relations:
Internal: Interaction with company departments.
Job Requirements:
Required Education:
– A university degree in Business Administration, English Language, or any related field.
Administrative Skills:
– Ability to work as part of a team.
– Communication skills: Ability to effectively communicate with internal and external parties.
Required Experience:
– 1 – 3 years of relevant experience.
Professional Certifications:
– Bachelor’s degree in Communication and Media, specializing in Public Relations.
Languages:
Arabic / English: Reading, Writing, and Speaking.
Specialized Training:
– Customer Complaints Management and Methods for Addressing and Analyzing Complaints.
Job Responsibilities:
– Receive customer complaints professionally and direct them as necessary.
– Follow up with internal departments to ensure complaints are resolved in a timely and effective manner, as per the required timeframes.
– Follow up with customers, keeping them updated about the status of their complaints until they are resolved and closed.
– Review, evaluate, and assess all customer complaints, ensuring they are properly addressed and responded to.
– Prepare and submit quarterly reports on customer complaints to the Central Bank of Jordan within 15 working days of each period, as per related regulations.
– Prepare an analytical statistical report on customer complaints and submit it to the CEO/General Manager, to be forwarded to the Board of Directors.
– Document customer complaints and feedback according to the approved procedure, maintaining all related documents and data for the required retention period in accordance with regulations.
– Find suitable and permanent solutions to customer complaints in order to reduce their recurrence, working continuously to minimize the number of complaints and reduce the resolution time.
– Provide recommendations to the CEO/General Manager to correct any procedures found to be in violation, based on customer complaints related to applicable regulations and/or internal company policies.
– Perform any other duties assigned by the direct supervisor.
If you are interested or know someone who might be, please send your CV to: [email protected] with the position name in the subject line.
