شركة Migrate تعلن عن حاجتها لموظفين خدمة عملاء – برواتب تنافسيه
شركة Migrate تعلن عن حاجتها لموظفين خدمة عملاء للانضمام إلى فريقها – برواتب تنافسيه
Client Care Representative
DescriptionThe Debt Settlement Client Care Representative will be a friendly, optimistic, and empathetic adviser to clients in our debt settlement program committed to providing an outstanding customer experience.
Our representatives should be a master at problem-solving, have a high emotional IQ, and be extremely reliable.
Responsibilities
Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement programPerform data entry – Track and update to customer accounts via CRM
Accurately maintain records by thoroughly updating client account informationDaily management of the Customer Service Request queueFollow up and research all email inquiriesFollow up, as needed, on pending requests
Research and resolve customer complaints
Resolve product or service issues by clarifying the customer’s concern; analyzing the client’s needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client’s concern; following up to ensure resolution
Maintain financial accounts by processing client adjustments as needed
Contribute to team effort by accomplishing related results as needed Requirements
Fluent English speaking & writingFluent in Spanish is a plus
Must have a basic understanding of consumer debt.
Debt Settlement or Financial Services Industry experience preferred.
Preferred 1-2 years of prior experience in a high-volume call centerCandidates must be optimistic, empathetic and compassionate
Committed to providing a world-class service experience
Strong ability to perform basic mathProficient in MS Office
Strong ability to multi-task and solve problemsStrong ability to asses and de-escalate intense situationsAn enthusiastic and dynamic personality with high motivation
Strong and clear communication skillsExcellent attention to detail and follow-upStrong problem-solving ability
Ability to work methodically in a fast-paced, high-energy environment
Exhibit a high degree of initiative and independence
Pay close attention to detail and apply policies and procedures
Ability to type 40+ words per minute with 90% accuracy is a plus The above-mentioned is intended to be an overview/summary and not an exact list of job duties and requirements
.Schedule:8-hour shiftMonday to Friday
Weekend availability Ability to commute/relocate
:Location AbdaliWork Location: One location
https://www.linkedin.com/jobs/view/3927654927
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