مطلوب موظفين للعمل في مجال تكنولوجيا المعلومات أو الاتصالات

مطلوب موظفين للعمل في مجال تكنولوجيا المعلومات أو الاتصالات

Profession: Service Operations

Work Location: Middle East, India & Africa-Jordan-Amman

Description

ABOUT US

Welcome to SITA… We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline do business with us, and it’s our job to support their operations. As the world’s leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.

Our Vision: Easy air travel every step of the way

THE ROLE

Based on the recent partnership with Jordan’s Ministry of Digital Economy and Entrepreneurship (MODEE), we are welcoming applications from graduates specializing in IT and Telecommunications for future roles as we continue to expand our Global Operations Centre in Jordan.

In Jordan, we deliver and manage business solutions for airlines, airports, GDS, government, and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry We provide Customers with a single and professional interface for all their support requests, and by taking ownership of their issues until resolution, ensure that our Customers are fully satisfied with every interaction. Our integrated Service Desk is the first point of contact for all customers and provide consistent Incident Management for all SITA services.

Our Global Operations Centre supports over 300 airports and airlines across the world You will be providing support to internal and external customers and owning incident management resolution while working with different teams. You will have a key role in influencing customer satisfaction by the way you interact with the customers.

Qualifications

TO APPLY YOU WILL NEED TO MEET THE FOLLOWING CRITERIA:

Graduated with a degree in IT or Telecommunications

Basic knowledge and understanding of Desktop and Network services protocols.
Excellent communication skills both verbal and written in English and Arabic

A solution driven attitude that wants to deliver the best for our customers.

Customer service experience in a help desk or call center environment and/or travel the industry is advantageous.

NEXT STEPS

We are always interested in hearing from talented candidates who share a strong interest in customer interaction, technical support, and innovations! Apply to this posting and your CV will be thoroughly reviewed by our Talent Acquisition Team. If an opportunity arises, we will contact you immediately.

To know more about us please visit our website www.sita.aero

**PLEASE NOTE, THAT WE DO NOT HAVE A CURRENT OPENING IN SITA AS YET, WE WOULD LIKE TO CONNECT WITH YOU!

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