مطلوب موظفين للعمل لدى شركة أمنية

مطلوب موظفين للعمل لدى شركة أمنية

Description

1. Job Purpose:

Responsible for the consumer from first contact throughout the entire lifetime of a relation and obtain successful retention efforts. Responsible for understanding consumer needs and accordingly develop marketing strategies & implement campaigns to retain consumers, reduce churn, and increase loyalty & engagement.

2. The job entails exposure to:

• Analyze consumer behavior, create segments and initiate action plans
• Launch retention campaigns, abide to Product launching process
• Launch frequent Campaigns in timely manner on all communication channels relevant to the segments
• Develop A/B testing on campaigns
• Monitor campaigns and propose rectifying actions to enhance pickup rate
• Explore new communication channels
• Create dashboards to Report KPIs on frequent manner (daily, weekly, monthly)
• Identify churn reasons and use insights from various sources to tackle churn
• Create campaigns to increase consumer engagement to prevent churn
• Work closely with data scientist team to develop new and enhance existing analytics models to track and analyze customer behavior
• Identify and prioritize areas of improvement involving customer experience.

Requirements

Education : Bachelor Degree in Marketing, Industrial Engineer.

Certifications & Licensure :

Essential:

• Bachelor Degree
• MS Excel related Certificates
• SPSS
• Consumer Behavior Courses
• SAS related Certificates
• Data visualization Certificates

Desirable:

Data Analytics Certificates

Tools & Systems:

Essential:

• A working knowledge with MS Office (Excel or Access)
• A working knowledge with CRM
• Basic knowledge in Power BI or any visualizing tool
• A working knowledge with Alteryx
• A working knowledge with SAS CMS
• A working knowledge with SAS Enterprise guide

Desirable:

A working knowledge with RTDM platforms

Technical Skills & Knowledge:

Essential:

• Excellent communication skills
• High degree of attention to details
• Basic Analytical Skills
• Excellent Project management skills (follow up, meeting deadline, planning)
• Basic experience in dealing with Big Data
• Ability to maintain a Customer Centric approach
• Excellent research skills
• Basic knowledge in consumer behavior
• Excellent presentation skills
• Basic data visualization Skills

Desirable:

• Basic Knowledge of Telecom Industry and up to date with technologies
• Basic Knowledge of Big Data

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