وظائف شاغرة لدى شركة امنية

وظائف شاغرة لدى شركة امنية

Contact Center Representative

Responsible for handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services in order to meet assigned KPI’s and achieve customer’s satisfaction.

Education:Bachelor Degree in Business Administration or any related field, undergraduates can also apply.

Knowledge Of:

Umniah Products & Services.
Customer Service & Call Center industry.
Skills In:

Good command of MS office.
Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications, Customer care applications, Lead generation and referral.
Process Management: Business processes and procedure.
Case Management skills.
Risk Management: Risk assessment techniques, Mitigation techniques, Risk probability and estimation.
Good command of English language speaking and writing.

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