بنك الإتحاد يفتح باب التوظيف في مجال خدمة العملاء – مرحب بحديثي التخرج

Description

Position Summary: This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities.

Responsibilities:

1- Attends inbound customer calls and resolve their issues within defined TAT to ensure client satisfaction and retention

2- Generates leads for cross-selling all products to ensure better profitability for the company

3- Follows-up with various departments to ensure queries are resolved within specified TAT

4- Undertakes special projects focusing on customer satisfaction

5- Demonstrates union banks core values and standards in all transactions, interactions

6- Adherence to internal work rules & regulations

7- Ability execute certain banking transactions , for example(transfer,balance inquiry …)

Requirements

Education: Bachelor’s degree in Finance, Economics, Business Administration or any related field.

Experience: 0 – 1 years experience in Banking & customer handling or Fresh Graduate.

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