Position Summary: This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various products and services offered by the Bank. Follows-up, closes or escalate queries to different functions/ departments/ branches to ensure timely resolution of customer query. Assists in implementing new initiatives undertaken periodically. Handle client queries related to transactions and product capabilities.
1- Attends inbound customer calls and resolve their issues within defined TAT to ensure client satisfaction and retention
2- Generates leads for cross-selling all products to ensure better profitability for the company
3- Follows-up with various departments to ensure queries are resolved within specified TAT
4- Undertakes special projects focusing on customer satisfaction
5- Demonstrates union banks core values and standards in all transactions, interactions
6- Adherence to internal work rules & regulations
7- Ability execute certain banking transactions , for example(transfer,balance inquiry …)
Education: Bachelor’s degree in Finance, Economics, Business Administration or any related field.
Experience: 0 – 1 years experience in Banking & customer handling or Fresh Graduate.