مطلوب موظفين خدمة عملاء لإحدى الشركات الكبرى

دقيقة واحدة

Minimum 1-2 years of experience in Customer Care (E-Commerce & Start-up background is highly preferable)

Answer customers’ calls, answer their questions and help with their inquiries.
Resolve product or service problems by clarifying the customer’s complaint: determining the cause, selecting the best solution, and following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Provide accurate, valid, and complete information by using the right methods /tools
Build sustainable relationships of trust through open and interactive communication.
Assist with the placement of orders, updates, refunds, or exchanges.
Follow up on customer cases with any related departments and handle their closure
Follow communication procedures, guidelines, and policies & adapt to any changes.
Generate sales leads by cross-selling products, and services to achieve sales targets.
Attempt to persuade the customer to reconsider cancellation.
Utilize computer technology to handle high call volumes and social media inquiries.
Work with the customer service manager to ensure proper customer service is being delivered.
Handling, and solving 3rd parties issues related to the customer’s shopping experience and satisfaction
Performance against team KPIs, to achieve required results
Maintain records, reports, and other documentation of quality and phone trends and activities.
Recommends and implements new or improved systems to enhance or expedite solutions related to customer issues.
Interact with different departmental staff to develop and maintain effective communication to resolve issues and inquiries.
Work on rotational shifts when required.
Keep an eye, and follow up on customer feedback, and complaints, and report it to the Customer Care Manager to enhance processes and systems.
Other tasks as assigned