مطلوب موظف دعم تكنولوجيا المعلومات براتب 900 دولار
Information Technology Help Desk Support
* Must be fluent in English*** Required
Customer service
IT background 1+ year
A+ or any other Certs
Job Description
POSITION PURPOSE
Provides technical assistance and support to end-users for hardware, software, and systems matters. Troubleshoots and analyzes problems to determine whether the problem is caused by hardware, software, or systems. Responds to all requests in a prompt and timely manner.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Serves as point of contact to end-users for hardware, software, and system assistance, requests, inquiries, and/or problem-solving; interfaces with end-users via phone, instant messaging, email.
Recognizes, researches, isolates, and follows up on Tier1 or 2 user problems, escalating more complex problems to the Specialist or Tier 3 for review and resolution.
Tracks and logs details of work performed including resolution steps in the IT Service Desk incident management system “Cherwell”
Installs software for deployment.
Configures or troubleshoots wireless networking and connectivity.
Configures user accounts, such as Windows and other systems requiring user accounts.
Assist end-users with login and password issues
Responds to questions, applying knowledge of computer software, hardware, systems, and procedures; assures timely completion of service requests.
Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE
At least 3 years related experience.
Working knowledge of Windows networking and operating system and Apple IOS.
Good oral and written communication skills.
Specialty training in Information Technology.
A+ Certificate and certification as a Microsoft Certified Professional preferred.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING/PROBLEM-SOLVING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
DECISION MAKING
Makes limited decisions and determines the best methods to solve problems by referring to established precedents and policies. The impact of decisions is moderately low.
WORK ENVIRONMENT
100% Phone base.
SALARY $900+
Health Insurance
Please send your resume to:
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