HUMAN RESOURCES MANAGER

Grand Hyatt

Grand Hyatt Amman

AM – Amman

HUMAN RESOURCES

Department Head/Manager

Full-time

Req ID: AMM000292

Local

Summary

What is your passion?  Whether you are into volunteer work, beach sports or any other thing you feel happy and proud of, at Hyatt we are interested in YOU.  At Hyatt, we employ people who apply the same amount of CARE and PASSION to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team at the Grand Hyatt Amman. This exciting opportunity has overall responsibility for developing and implementing the Human Resources strategy and fostering a culture of CARE in the hotel.

The Human Resources Manager operates the Human Resources functions in accordance to Hyatt, Hotel and government related policies. This role works closely with the hotel General Managers and the Leadership Committee team to work out human capital strategy plans build up effective performance evaluation systems, recognition programs and talent development methods to form a high performance team to achieve hotel business targets and improve employer brand.

What will I be doing?

As the Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:

• Establish HR strategy plans and lead the HR team to achieve HR objectives based on the hotel’s annual strategy plan.

• Ensure that the department’s activities are aligned with the corporate HR strategy, and that the hotel‘s actions have been implemented where appropriate.

• Establish, maintain and ensure adherence to all personnel-related policies and procedures.

• Work with the Leadership Committee team to establish and review hotel rules and regulations, being responsible for the related trainings, communication and execution.

• Ensure effective performance evaluation systems and recognition programs in place that encourage team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

• Fully in charge of all HR functions’ and departments’ daily operations and team management.

• Responsible for HR team member trainings and development, ensure that they work under the guidance of proper procedures.

• Ensure that HR personnel provide the appropriate level of professionalism, courtesy and care to other team members (internal guests) and other visitors to the division.

• Assist and coach department heads to improve leadership skills in the department’s team management.

• Ensure that team members follow all hotel, company and local rules, policies and regulations.

• Assist the department to manage team members, maintain a high standard of personal appearance and hygiene, adhering to hotel and department grooming standards.

• Oversee the hotel’s recruitment and selection process, providing department managers with effective and efficient recruitment solutions.

• Look for creative cooperation methods with different talent service channels to improve recruitment effectiveness and enhance hotel brand image.

• Work with the Operations department to maximize labor work efficiency, and control labor costs.

• Guide Learning & Development personnel to enhance training systems in the hotel, assisting to develop training skills of qualified department trainers and the managers.

• Periodically conduct talent reviews with managers and implement succession programs and high potential development plans.

• Cultivate hotel and brand culture, unifying team member behaviors, procedures and policies, influencing the team with positive feedback.

What other duties I should do related to the HRMS?

• Plan for future staffing needs
• Recruit in line with company guidelines
• Prepare detailed orientation programs for new staff
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
• Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs
• Deliver training
• Actively work at developing your direct reports and identify high potentials 
• Maintain training records for all direct reports and ensure they do the same for their staff
• Conduct probation and formal performance appraisal in line with company guidelines
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance
• Approve leave requests after considering peaks and troughs in the business 
• Regularly communicate with staff to maintain positive relationships

Qualifications

 What are we looking for?

A Human Resources Manager serving Grand Hyatt Amman is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Bachelor’s degree and above.

• Minimum 1-2 years of experience in a similar position with an international hotel chain.

• Strategic thinking and good analysis and planning skills.

• Open minded and a team player.

• Excellent communication skills.

• Arabic speaker and fluent in written and spoken English to meet business needs.

• Thorough knowledge of the local labor laws.

• Thorough knowledge of HR modules and department operations.

• Able to coach and develop others.

• Good basic business and financial sense.

• Strong ownership and result driven.

• Good organization and presentation skills

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