بنك الإسكان يعلن عن فرص عمل

دقيقة واحدة

Responsibilities:

Determine the methods of measuring customer satisfaction from various touch points and channels of interaction.
Studying and analyzing customer behavior and surveys results.
Monitoring the building process of end-to-end customer journey maps for all products and services, along with continuous monitoring of the journeys.
Supervising and participating in identifying customers’ banking needs and taking proactive steps to maintain positive experiences.
Continues evaluation of new products, services, and any initiative related to customers, before launching.
Participate in digital and non-digital retail projects
Supervising and participating in the customers satisfaction surveys

Requirements :

Technical and personal skills

Bachelor’s degree in Business Administration, Marketing, or any related.
Minimum of 6 years of experience related to customer experience, customer services and services quality.
Excellent oral and verbal communication skills in both English and Arabic.
Excellent team player with good interpersonal skills

الوسوم