الملكية الأردنية تفتح باب التوظيف براتب يصل لغاية 1000 دينار – مُرحب بحديثي التخرج
Job Description
- Acting as a first line of contact for IT service related issues by providing prompt support to ensure operational problems are resolved as quickly as possible;
- Logging all incidents and requests, categorizing and prioritizing them into SCSM;
- Escalating problems and incidents to concern sections when necessary in accordance with RJ business requirement, ITIL, RJ standards and information security policy;
- Working closely with other sections in the IT and other areas across ITD to maintain maximum availability of IT services;
- Giving help, guidance and support to users of desktop/Laptops;
- Managing the lifecycle of incidents, problems and requests. Escalating as appropriate and closing them when the user is satisfied;
- Keeping user informed of the status of services, incidents and requests;
- Performing Diagnoses, trouble shooting and solving problems remotely;
- Following up on user E-mails to ensure Quality of service;
- Monitoring and tracking Cisco Agent System to ensure that all calls are being handled on a timely basis;
- Generating a set of formatted reports about agents operations and activities.
Skills
- Communication skills
- Team Player
- Problem-solving skills
- Experience installing software
- Experience IT issues troubleshooting
- Time Management; organizing and prioritizing work assignments
Education
IT related degree
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