وظائف شاغرة لدى شركة ارامكس

10/02/2023

دقيقة واحدة

Contact Center Executive

Location -Amman , ,Jordan (JO)

Job ID -4989

Job Description:-

Respond and follow-up customer calls to ensure customer satisfaction.
Give the best customer centric experience to the customer.
Provide personalized indirect customer service by responding to the needs of the each customer
Log shipment collection requests.
Track customers’ shipments in order to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized.
Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
Provides products and service information to customers as needed.
Answer customers’ general inquiries.

Job Requirements:-