تعلن شركة زين الاردن للإتصالات عن حاجتها الى موظفين كالتالي
تعلن شركة زين الاردن للإتصالات عن حاجتها الى موظفين كالتالي
Cards ,wallets and Corporate Services – Zain Cash
Job Description
| Handling cards issue and customer complains related to cards using/activation.Troubleshooting cards transaction through Card management system.Prepare the credit card request received.Provide Zain with the required report which is related to the allowances credit card. |
| Communicate and work with other Zain Cash internal stakeholders (IT, compliance, legal, and finance) and Meps to make sure that Business KPIs are being met. |
| Work in coordination with sales to acquire high value (merchants, agents, customers, corporate).Prepare daily/weekly/monthly/quarterly/etc.… reporting measuring Zain Cash KPIs.Follow card cases that are received and work on permanent resolution with the vendor. Perform other duties related to the job assigned by the direct supervisor.Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/ or modify systems, applications, and information.Assessing organizational security threats and their impact and taking actions to eliminate/ reduce risk areas.Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.Develop and update business cycle related to operation.Make sure to keep Zain cash services are available on Zain cash agents 24/7.Keep related teams and portals updated with new Zain cash services and information.Responsible for training customer care team and any related teams with Zain cash products and services.Resolve operational problems within the defined schedules and service level agreements.Analyze root causes of operational malfunctions and provide resolutions.Handle escalated issues and follow-up on outstanding issues promptly.Manage job calendars and flows to ensure timely completion.Evaluate current operational processes and recommend improvements.Monitor system operations and troubleshoot problems.Install, support, and maintain network and system tools.Maintain daily logs of operational issues and maintenance activities.Develop support plan to prioritize and resolve multiple issues.Address customer issues promptly and accurately.Handling the card issue Que and update the call center team with all card details updated. |
We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.
If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs
What Do You Need to Qualify
- Bachelor’s degree in business administration or a related field.
- 3-5 years of relevant experience.
- Good understanding about digital wallets
- Experience of card schemes and dispute rules & reconciliations,
- Good player on MXP screens and MXP report.
- Have a good Knowledge in the credit card process, cycle, issuing and revolving process .
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