وظائف شاغرة لدى شركة ارامكس
Associate Product Operations – WMS
Location -Amman , ,Jordan (JO)
Job ID -5136
Role & Responsibility
• Provide level-1/ tier-1 technical support for all Logistics IT technical products.
• Manage and resolve all logistics IT client’s technical queries and day-to-day issues arising from internal and external business clients.
• Monitor, respond and resolve all IT support tickets logged by end users.
• Make sure all tickets are resolved within agreed business SLAs as per the priorities.
• Knowledge of all Logistics IT products offered by IT to Logistics business globally.
• Remote/Phone/ On-site support for all WMS issues that may arise within a warehousing environment.
• Configure, manage and support all RF & mobile scanning devices used by warehouse operations.
• Maintain records and track usage of all Logistics IT assets in use by global operations
• Analyze all technical issues and suggest solutions for repetitive issues to mitigate IT tickets.
• Build knowledge base of frequent requests / incidents for cross team knowledge sharing aiming to have a quick reference for the system support offered to the network
• Be part of internal IT product testing team for any new developments and enhancements projects.
• Be a team player and part of global IT support team who handles all station user queries.
• Participate in periodic/daily IT team meetings and other periodic activities for the logistics teams.
• Work towards common team targets and close all IT tickets in a timely manner to avoid escalations.
• Willingness to work on a rotating shift that may change on weekly basis with 24×7 support model.
Job Requirements
• Bachelor’s degree in technology related fields (computer science, engineering, Information Technology)
• Knowledge in Microsoft SQL database T-SQL
• Good listening and interpersonal skills & attention to details
• Knowledge in Logistics & Warehousing industry is a plus
• Knowledge in Infor WMS is a plus
• A year experience in L1/Tier1 end user support and knowledge in ticketing system is a plus
• Excellent written/oral communication skills internally and externally with customers or operational end users
• English language: excellent written/ oral communication skills
• Knowledge in system integrations & APIs is a plus
• SSIS & SSRS experience is a plus
• Knowledge in building reports is a plus
• Experience in any order management system is a plus
• ITIL knowledge/ certifications is a plus
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